Frequently Asked Questions

We offer free delivery on all orders over 1,000 AED. For orders under 1,000 AED, standard delivery is available for 30 AED. All orders are dispatched from our studio within 1–3 business days.

Orders are dispatched within 1–3 business days of being placed. Once your order has shipped, you will receive a confirmation email containing your tracking details. Delivery times may vary slightly during busy periods.

As soon as your order is dispatched, you will receive an email with a tracking link. If you have not received this email within 3 business days of placing your order, please check your spam folder or contact us.

Yes. All orders over 1,000 AED qualify for free delivery. Orders below this threshold are charged a flat rate of 30 AED.

We are unable to amend delivery addresses once an order has been confirmed. Please ensure all details are correct at checkout. If you have made an error, please contact us as soon as possible and we will do our best to help before dispatch.

We are not currently able to ship to P.O. boxes. Please provide a full residential or business address at checkout.

We accept returns within 14 days of the delivery date, provided items are unused, in their original condition, and returned with all original packaging and tags attached. Please visit our Returns Policy page for full details.

Email us at hello@snorrdesign.com with your order number and reason for return. We will respond within 1 working day with return address details and instructions.

Once we receive your returned item and confirm it meets our return conditions, your refund will be processed within 5 working days to your original payment method. Please allow an additional 3–5 business days for your bank to process the payment.

We do not offer direct exchanges at this time. If you would like a different style or colour, please return your item following the process above and place a new order separately.

Sale items purchased at a final-sale price are non-returnable. This will be clearly indicated at the time of purchase.

We are so sorry to hear this. Please contact us immediately with your order number and clear photographs of the damage. We will arrange a repair, replacement, or full refund at no cost to you.

Every SNORR bag is handcrafted from OEKO-TEX® certified cotton rope — selected for its quality, texture, and durability. Each piece is finished with a genuine leather tag and knotted by hand in our Copenhagen studio.

Yes. Every SNORR bag is hand-knotted by our craftspeople in Denmark, using traditional knotwork techniques passed from generation to generation. No two bags are exactly alike — each carries the mark of the hands that made it.

OEKO-TEX® certification means our cotton rope has been independently tested and verified to be free from harmful substances. It is one of the world's most trusted standards for textile safety — both for the people who make them and the people who use them.

Keep your bag away from prolonged direct sunlight and moisture when not in use. If it needs cleaning, spot-clean gently with a damp cloth. Store in the dust bag provided to maintain its shape and protect the cotton rope. Avoid overfilling.

Detailed dimensions for each style are listed on the individual product pages. If you cannot find the information you need, please get in touch and we will be happy to help.

We do not currently offer personalisation on individual orders. For enquiries about bespoke or larger quantity orders, please contact us directly and we will do our best to accommodate your request.

Many of our styles are restocked periodically. To be notified when a sold-out item returns, use the "Notify me" button on the product page, or contact us and we'll let you know as soon as it's available.